How can we help?

Your EWA for Business account starts with an email invitation sent to the address you provided.

1

Open the invitation email. Look for a message from EWA with the subject "Your EWA for Business admin access is ready". If you don't see it within a few minutes, check Spam, Promotions, and Updates folders.

2

Click the sign-in link. The email contains a secure magic link. Set a password for future sign-ins, or continue with Google (recommended if your work email is on Google Workspace).

3

Land on your dashboard. You'll see two main tabs: Organization (activity charts, learner ratings with streaks and scores, plus a quick action to add learners) and Learners (the full list with subscription type, group, and status).

• Full admin panel — Organization, Learners, and Admin tabs.
• Learner seats across Max, Premium, and Free plans that you can assign as you grow.
• Group management to segment learners by team, department, or location.
• Multiple admins — invite colleagues to help manage learners and groups, with role-based access.

Organization is your overview dashboard. It shows activity charts for your team, a leaderboard of learners with their streaks and scores, and a single quick action to add learners.

Learners is the full directory of everyone you've invited — with their email, assigned subscription, groups, and current status (Pending, or the plan name after first sign-in).

You can add learners one by one from either the Organization tab or the Learners tab — use whichever is more convenient.

1

Click "Add new learner". The button appears on both the Organization and Learners tabs.

2

Enter the learner's details. Email (where the invitation will be sent), subscription type (the number next to each plan shows seats remaining), and optionally one or more groups.

3

Click "Add learner". The invitation is sent immediately.

The learner gets an email with the subject "Here's access to your account to sign in on any platform" containing their login (their email) and a temporary password.

They can sign in immediately on the web app at appewa.com or in the EWA mobile apps for iOS or Android. On first sign-in they'll be prompted to replace the temporary password.

On the Learners tab, each learner has one of these statuses:

• Pending — invitation sent, but the learner hasn't signed in yet.
• Max / Premium / Free — once the learner signs in for the first time, their status switches to the subscription type you assigned.

Click any learner's row on the Learners tab — or their name in the leaderboard on the Organization tab — to open their personal activity page.

On this page you'll see:

• Activity over time — a chart of the learner's daily activity in the app.
• Recent AI dialog — the latest conversational practice topic.
• Recent lesson — the most recent lesson the learner worked on.
• Last book — the book the learner is reading in EWA, with author and title.
• Game played — the latest vocabulary or word game they opened.
• Education progress — Current rank with progress to next rank, current and longest streak, league standing with position, and achievements unlocked.

You can only change the subscription type after the learner has accepted their invitation and signed in for the first time. While their status is Pending, the subscription is locked to the plan you originally assigned.

Once the learner has activated their account:

1

Open the learner's page. Click their row on the Learners tab (or their name in the leaderboard on the Organization tab).

2

Click "Manage learner". A dialog opens with the learner's current plan and groups.

3

Pick another subscription type. Open the Subscription type dropdown and choose an available plan — the number next to each option shows how many seats you still have on that plan.

4

Click "Update". The new plan is applied to the learner immediately.

Removing a learner revokes their access to EWA and frees up the seat on their plan, which you can immediately assign to someone else.

The plans available to you depend on the number and type of licenses you've purchased. Possible options are:

• Max — full Premium access plus AI Tutor conversational practice.
• Premium — full access to EWA's interactive course, vocabulary games, and reading materials.
• Free — limited access with daily restrictions.

The Billing tab is the main place for license info. There you'll see a breakdown for each plan you own — Total, Premium, and Max — with the number of licenses Assigned versus Available, plus an Add more licenses button if you need to expand your subscription.

You can also see remaining seats on the fly: when you open the "Add new learner" dialog, the number next to each plan shows how many seats are still available to give out.

Reducing the number of already-paid licenses isn't possible directly through the Billing tab. For special cases — early downsizing, refunds, or restructuring your plan — please get in touch with us at business@appewa.com and we'll work out the best option for your account.

What happens depends on how you pay:

• Card on file. Your subscription renews automatically at the end of the period — the card is charged for your current number of seats. You don't need to do anything to keep going.
• Bank transfer / invoice. Your sales manager will contact you ahead of renewal to confirm seats, plans, and billing details.
• Trial. Your sales manager will reach out before the trial ends to walk through plan options and next steps. If you don't move to a paid plan, access to your trial licenses and the organization will be closed when the trial ends.

You and your learners retain full access to the features included in your assigned plans throughout the active period.

Invite colleagues to help manage learners from the Admin tab.

1

Open "Add new team member". Go to the Admin tab and click Add team member.

2

Choose a team role. Owner, Admin, or Member — see the next article for what each can do.

3

Enter email and (optionally) an assigned group. Assigning a group scopes the team member to a specific subset of learners.

4

Click "Add new member". They'll get an email with a magic link, just like the one you used to join.

• Owner — full control, including billing management and team administration.
• Admin — manages team members and groups; cannot access billing.
• Member — can add learners and manage their premium status, but cannot manage other team members.

You can change the role of any team member whose current role is not higher than yours.

Removing a team member revokes their admin access to your organization. Their associated learners stay in your account — only the team member's own access is removed.

You can only remove team members whose role is not higher than yours.

Groups let you organize learners by department, location, team, or any other dimension that matters in your organization. Once a learner is in a group, you can filter the Learners tab by it and scope team members to that group only.

You can assign learners to groups in three ways:

• At invitation. Use the Groups field in the "Add new learner" dialog to assign the learner to one or more groups right when you invite them.
• From the learner's page. Open the learner's page (click their row on the Learners tab), click Manage learner, and update the Groups field there.
• From the group itself. On the Admin tab, open the details of an existing group — inside you'll see the list of learners with checkboxes, so you can tick anyone you want to add to that group at once.

You can delete a group in two ways.

Option 1 — From the groups list

Option 2 — From the group's page

Deleting a group doesn't remove its learners — they stay in your organization and simply lose that group label.

First, check your Spam, Promotions, and Updates folders. If you still can't find it after 10 minutes, contact business@appewa.com and we'll send the invitation link directly.

Ask the learner to check Spam, Promotions, and Updates folders. If they still can't find it, contact business@appewa.com and we'll help.

The learner can log in directly with the credentials from the invitation email (their email + temporary password) on appewa.com or in the EWA mobile app for iOS / Android.

Open the relevant tab — Admin for team members, Learners for learners. Anyone who hasn't signed in yet has the status Pending. Once they complete first sign-in, the status switches: admins to their assigned role (Admin or Member), learners to their assigned subscription type (Max, Premium, or Free).